RETURN & REFUND POLICY
Thank you for shopping at Joearys Rosa Collections!
If you are not completely satisfied with your purchase for any reason, you are welcome to review our policy on refunds and returns. The following terms apply to any products that you buy from us. Joearys Rosa Collections ("we" and "us") operates the website https://www.joearys.com. By placing an order through this website, you agree to the terms below. These terms are provided to ensure that both parties understand and agree to this arrangement in order to protect and establish mutual expectations for our service.
We will gladly accept returns if we receive a request to return within five days of receiving the item(s). Please follow the return policy guidelines.
For the Items to be eligible for a return, please make sure that:
- The items must be in their original packaging, without any misprints, damage, or defects.
- They should be unworn, and unwashed,
- In new condition, with the tag attached.
- Additionally, the original packaging, receipt, and/or packing slip must be provided.
The following Items cannot be returned:
- We are unable to accept returns on personalized or customized items.
- For health and hygiene reasons, we cannot accept returns of sports bras, swimwear, socks, masks, and underwear.
- Items showing signs of wear, stains, tears, deodorant smells, or perfume scents cannot be returned.
- Final sale or discounted items are not eligible for return or exchange.